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Get In Touch
We're here to help! Whether you have questions about products, orders, or need support, our team is ready to assist you.
Call Us
00353899763772
Monday - Friday
9:00 AM - 6:00 PM CET
Live Chat
Available on our website
Instant support during business hours
Business Hours
| Monday - Friday | 9:00 AM - 6:00 PM CET |
| Saturday | 10:00 AM - 4:00 PM CET |
| Sunday | Closed |
During peak seasons (holidays), response times may be slightly longer. We appreciate your patience!
Frequently Asked Questions
📦 Where is my order?
You can track your order using the tracking number sent to your email. For order status questions, please email us with your order number at info@rideontoys.eu
🔧 How do I assemble my ride-on vehicle?
Every vehicle comes with a detailed assembly manual. Most models require minimal assembly (15-30 minutes). We also have video tutorials available on our website and YouTube channel.
🔋 My vehicle won't charge/start - what should I do?
First, check all connections are secure and the battery is properly connected. Ensure you're using the correct charger. If problems persist, contact our technical support team for troubleshooting assistance.
🔄 What is your return policy?
We offer a 14-day return policy for unused items in original packaging. Please see our Returns & Exchanges page for complete details.
🛡️ Do you offer warranties?
Yes! All our products come with manufacturer warranties. Warranty periods vary by product - check the product page or contact us for specific warranty information.